Frequently Asked Questions

Prime Food Service is Pattaya's premier meat supplier, producing and supplying high-quality meat and fine foods to hotels, restaurants, supermarkets, and retail customers. We are FDA and GMP approved with full traceability from farm to plate.

Our shop is located at 82/49 M6 Soi Neunplabwan, Nongprue, Banglamung, 20260, Pattaya, Thailand.
We're open Monday to Saturday from 9am to 4:30pm for wholesale customers(closed for lunch 12:30-13:30).
Retail orders are online only.

No, our shop is for wholesale orders only.

Yes, our processing facility is FDA and GMP approved.
We meet the highest standards for food safety, hygiene, and quality control in Thailand, ensuring complete traceability from farm to plate.

We offer a wide range of products including beef, lamb, pork, poultry, fish, sausages, bacon, ham, burgers, BBQ & grill items, ready meals, curries, pies, dry goods, and frozen foods. All products are made to international standards with natural ingredients and no preservatives or additives.

No, our sausages are made from natural ingredients and do not contain any preservatives or additives. We pride ourselves on using only the finest natural ingredients in all our products.

Yes, we have introduced a ready-meals service to allow bars without a kitchen to serve their customers with quickly prepared meals. Check our ready meals page for more details.

Yes, some of our products include VAT, while others do not. For retail orders VAT is included in the prices. The applicable VAT will be clearly indicated at checkout to ensure transparency in pricing.

You can place orders through our website by browsing our products, adding items to your cart, and proceeding to checkout. You can also visit our shop in person. You don't need to create an account to place an order, but it makes future orders easier.

Retail orders have a minimum order amount of 1,000 THB.

We accept Cash on Delivery (COD - in PATTAYA ONLY), bank transfer, and credit/debit cards. For COD orders, the total price will be confirmed after weight-priced items are weighed. Bank transfer details are provided during checkout.

Yes, you can change your payment method by logging into your order page and selecting "Change Payment Method". You can switch between bank transfer, credit/debit card, or cash on delivery.

Yes, we offer wholesale pricing for business customers including restaurants, hotels, and retail shops. You can request wholesale access through our wholesale access form on the website. Our wholesale site is available at primefoodservice.net.

You can modify or cancel your order within a certain time frame after placing it. Please contact us as soon as possible for assistance.

No. Online ordering ensures a smoother experience.

Yes, we offer nationwide delivery throughout Thailand. We deliver to Pattaya customers 6 days a week (Monday-Saturday) and nationwide delivery is available for other locations.

Orders typically take 3-5 business days based on your location. While we aim to meet your preferred delivery date, this may not always be possible. If a specific date or time is critical, please contact us and we'll do our best to accommodate.

Chilled products are packed in a foam box with dry ice and delivered using a 3rd party transport provider who specializes in temperature-controlled delivery to ensure your products arrive fresh and safe.

Yes, you can track your order status through your order page. You'll receive email notifications about order updates, and you can also connect your Line account to receive notifications via Line messages.

Nationwide Delivery is Free on orders over 5,000 THB.
Under 5,000B Nationwide delivery charged with delivery cost, foam box and dry ice. Pattaya delivery is free on orders over 1,000 THB.

We ensure quality through supplier verification, regular product testing, proper storage standards, complete documentation for traceability, and regular staff training on food safety practices. Our motto is "quality in, quality out every time."

You can contact us by phone at 093 582 7156 (English & Thai) or email at [email protected] . We also have a Line QR code available for messaging.

If you have any questions not covered in this FAQ, please don't hesitate to contact us. We're here to help and will do our best to answer any questions you may have about our products, services, or ordering process.